Privacy Policy for EQ-Patch

 

EQ-Patch values your privacy and is committed to protecting your personal information in accordance with applicable laws and regulations. This policy explains what information we collect, how we use it, and under what circumstances it may be shared.

1. Information We Collect

To provide our services and enable access to site features, EQ-Patch may collect the following information:

  • Name, address, date of birth

  • Email address, phone number

  • Payment details (e.g., credit or debit card numbers)

Certain features may require personal information. Without providing this information, you may not be able to use those features.

2. Additional Information Collected

  • Automatic Collection: Our servers automatically record domain names and IP addresses for analytics and service improvement, without directly revealing personal details.

  • Third-Party Data: With your consent and in accordance with your social platform settings (e.g., Facebook, Instagram), we may collect data to better understand your preferences and provide tailored services.

  • Cookies: We use cookies to save preferences, improve user experience, and deliver relevant content.

3. How We Use Your Information

Your information may be used to:

  • Verify your identity and process transactions

  • Improve our products, services, and website functionality

  • Provide customer support and personalized content

Aggregated, non-identifiable demographic data may be used for analytics or shared with trusted partners for operational purposes. You may opt out of such sharing by contacting us.

4. Sharing of Information

EQ-Patch does not share personal information with third parties without your consent, except in the following cases:

  • To comply with legal obligations or respond to legal processes

  • To protect the rights and safety of EQ-Patch and its users

  • In the event of a business transfer, such as a merger or acquisition (with prior notice)

5. Data Retention

Customer account information is retained until you request deletion. Payment and transaction records are stored for the period required by applicable laws.

6. Anonymous Information

We may analyze anonymous, non-identifiable data (such as IP addresses) to understand site traffic, resolve issues, and improve content and user experience.

7. Security

We take reasonable security measures to protect your personal data. However, no online transmission can be guaranteed as 100% secure. EQ-Patch shall not be held liable for incidents beyond its control, except in cases of willful misconduct or gross negligence.

8. Your Rights

You have the right to:

  • Access, update, correct, or delete your personal information

  • Opt out of marketing communications, including replying STOP to text messages

9. SMS/Text Marketing

  • By opting in, you agree to receive up to five marketing text messages per month.

  • Message and data rates may apply.

  • You can unsubscribe anytime by replying STOP.

10. Contact Us

For questions or to update your preferences, please contact us at:

EQ-Patch is committed to protecting your privacy and ensuring a safe, reliable, and personalized experience for every user.